Gleren HelpDesk
Revamp your HelpDesk Operations
Give your team the help desk they need – for managing tickets and resolving issues – without the headaches of setup and maintenance.
Meet Gleren HelpDesk, the all -in-one Help Desk ticketing system built to maximize productivity and accelerate ticket resolution.
A Ticketing System Driven by Results that helps..
Increase productivity
With Automation, agents can prioritize what matters most—delivering exceptional support.
Customize
Craft your help desk based on your business demands
Fast Response Time
All tickets, users, departments are cross-referenced , so you resolve issues faster than ever before
Administration
Seamless configuration and maintainance
Security
End-to-End Encryption. User level access control and role based access
IT Project Management
Optimize your IT service delivery by efficiently planning, organizing, and assigning tasks for all projects, while also associating projects with changes and problems.
Gleren HelpDesk Solution for every industry
School
Hospitality
Telecom
Finance
Saas
Insurance
E-Commerce
Healthcare
Key capabilities of Gleren HelpDesk
Tracking & Analytics
Access all your tickets across teams on a single screen and employ diverse filters to quickly find and manage tickets.
Generate detailed reports to help you gain important customer insights and spot trends. These reports can also monitor performance and identify areas of improvement for your team or department.
SLA Management
Improve productivity of your team by automating escalations and ticket reassignment based on your SLA, number of responses, etc.
Automated SLA escalation matrix setup allows you to elevate your support structure with upto 6 levels of customizable escalation tiers.
Ticket Automation
Ticket rules allow you to easily assign tickets, set categories, due dates, and priorities. Just enter the condition that will trigger the rule and the action will take place.
Custom ticket views help you filter tickets based on multiple criteria.
Collaboration
Gleren HelpDesk allows teams to collaborate and share information using comments on any ticket.
Get notified about everything happening on your ticket with an email notification.